FAQ
Memberships & Pricing
Memberships & Pricing
What membership options does Novo Gym offer?
Can I freeze or cancel my membership?
Do you offer student, family, or corporate discounts?
Is there a trial membership or day pass available?
What membership options does Novo Gym offer?
Can I freeze or cancel my membership?
Do you offer student, family, or corporate discounts?
Is there a trial membership or day pass available?
Facilities & Amenities
Facilities & Amenities
What amenities are included in my membership?
Do you have locker rooms, showers, and towel service?
Is there Wi-Fi available at the gym?
Are there age restrictions for using the gym?
Do you have a sauna, pool, or spa services?
What amenities are included in my membership?
Do you have locker rooms, showers, and towel service?
Is there Wi-Fi available at the gym?
Are there age restrictions for using the gym?
Do you have a sauna, pool, or spa services?
Gym Access & Hours
Gym Access & Hours
What are your hours of operation?
How do I access the gym?
Do I need to check in or book a time slot to work out?
Can I bring a guest with me?
Are you open on holidays?
Do you have 24/7 access options?
What are your hours of operation?
How do I access the gym?
Do I need to check in or book a time slot to work out?
Can I bring a guest with me?
Are you open on holidays?
Do you have 24/7 access options?
Health & Safety
Health & Safety
What are your current cleaning protocols?
What do I need to wear when working out?
How do you handle overcrowding or peak times?
What are your current cleaning protocols?
What do I need to wear when working out?
How do you handle overcrowding or peak times?
Account & Support
Account & Support
How can I update my billing info or account details?
Who can I contact for questions about my membership?
What happens if I lose my membership card or app access?
How can I update my billing info or account details?
Who can I contact for questions about my membership?
What happens if I lose my membership card or app access?